Terms of service

Effective Date: July 1, 2026

OVERVIEW

Welcome to the NAP BOUND Official Store.

NAP BOUND is a women’s sleepwear brand operated by OCEANSTAR (QINGDAO) SUPPLY CHAIN CO., LTD.

Throughout these Terms of Service, the terms “NAP BOUND,” “we,” “us,” and “our” refer to OCEANSTAR (QINGDAO) SUPPLY CHAIN CO., LTD.

NAP BOUND operates this online store and website, including the related information, content, features, tools, products, and services that we make available to customers, collectively referred to as the “Services.”

Our online store is hosted by Shopify, which provides the e-commerce technology that enables us to offer the Services.

These Terms of Service, together with our Privacy Policy, Shipping Policy, and Return and Refund Policy, describe your rights and responsibilities when accessing or using the Services.

Please read these Terms carefully. They contain important information concerning orders, payments, shipping, returns, intellectual property, warranty disclaimers, limitations of liability, and dispute resolution.

By visiting, browsing, creating an account, placing an order, submitting content, or otherwise using the Services, you agree to be bound by these Terms and our applicable policies.

If you do not agree to these Terms, you should not access or use the Services.

SECTION 1 — ACCESS, ELIGIBILITY, AND CUSTOMER ACCOUNTS

By agreeing to these Terms, you represent that you are at least the age of majority in your state, province, or country of residence, or that you are using the Services with the authorization and supervision of a parent or legal guardian.

Customers may be able to place orders as guests or create customer accounts, depending on the options available on the website at the time of use.

When accessing the Services or placing an order, you may be asked to provide information including your name, email address, billing information, payment information, shipping address, and telephone number.

You represent and warrant that all information you provide is accurate, current, and complete and that you are authorized to provide and use that information.

You are responsible for maintaining the confidentiality and security of your account credentials and for activities conducted through your account. You must promptly notify us if you suspect unauthorized access to your account.

You may not transfer, sell, assign, share, or license your customer account to another person.

We reserve the right to refuse service, suspend an account, cancel an account, or restrict access to the Services where we reasonably believe that fraud, misuse, illegal activity, policy violations, or risks to customers, NAP BOUND, Shopify, payment providers, or other parties may be involved.

SECTION 2 — PRODUCTS AND PRODUCT INFORMATION

NAP BOUND primarily sells women’s sleepwear, pajamas, loungewear, and related products.

We make reasonable efforts to display product descriptions, materials, colors, patterns, measurements, photographs, and other product information accurately.

However, the appearance of a product may vary slightly because of screen settings, lighting, photography, production batches, fabric characteristics, and reasonable manufacturing tolerances.

Product colors displayed on a computer or mobile device may not exactly match the physical product.

Customers are responsible for reviewing the product description, size chart, materials, care instructions, estimated delivery time, and other applicable information before placing an order.

Unless expressly stated otherwise, measurements are approximate. Minor differences within reasonable manufacturing tolerances do not necessarily constitute a defect.

We do not guarantee that a product will meet every personal preference or expectation where the product materially corresponds to its description.

We may update product descriptions, prices, specifications, availability, colors, sizes, designs, or other information at any time without prior notice.

We reserve the right to discontinue a product or limit the quantities offered to a person, household, geographic region, or jurisdiction.

If we offer customized, personalized, made-to-order, or pre-order products in the future, additional conditions may be displayed on the relevant product page. Those additional conditions will form part of these Terms.

SECTION 3 — ORDERS AND ORDER ACCEPTANCE

When you submit an order, you are making an offer to purchase the selected products under these Terms.

Receiving an order number or automated confirmation does not necessarily mean that the order has been finally accepted.

An order is accepted only after:

1. payment has been successfully authorized or received;
2. the order has passed any applicable fraud or compliance review;
3. the product is confirmed to be available; and
4. we send an order acceptance or fulfillment confirmation.

We reserve the right to reject, hold, limit, or cancel an order for reasonable reasons, including:

• suspected fraud or unauthorized payment;
• inaccurate or incomplete customer information;
• pricing or product information errors;
• stock unavailability;
• inability to deliver to the supplied address;
• violation of these Terms;
• unusually large quantities suggesting unauthorized resale;
• restrictions imposed by a payment provider, carrier, government authority, or applicable law.

If we cancel an order after payment has been received, we will arrange a refund of the applicable amount to the original payment method, subject to payment-processing times.

Products purchased from the NAP BOUND Official Store are intended primarily for personal or household use.

You may not purchase products for unauthorized commercial resale, export, or redistribution without our prior written consent.

SECTION 4 — ORDER CANCELLATIONS AND CHANGES

After an order has been confirmed, we cannot guarantee that a cancellation or amendment request can be accepted.

If you need to request a cancellation or change, contact us as soon as possible. We will make reasonable efforts to review the request, but the order may already have entered processing or fulfillment.

Once an order has been shipped, it cannot be canceled. After delivery, any request must be handled under our Return and Refund Policy.

A request to change the shipping address is not guaranteed after an order has been submitted.

Customers are responsible for reviewing the shipping address carefully before completing checkout.

If an order cannot be delivered because the customer supplied an incomplete, inaccurate, invalid, or undeliverable address, additional shipping or handling charges may apply.

A refund or replacement may be declined where the delivery failure was caused by information supplied by the customer, except where otherwise required by applicable law.

SECTION 5 — PRICES, CURRENCY, TAXES, AND OTHER CHARGES

Unless otherwise stated, prices on the NAP BOUND Official Store are displayed in United States dollars.

Prices, shipping charges, discounts, promotional offers, and availability may change without prior notice.

The amounts payable to NAP BOUND, including the product price, shipping charges, discounts, and applicable taxes collected through our store, will be displayed at checkout before the customer submits payment.

The price charged will normally be the price displayed at checkout when the order is submitted, subject to correction of obvious pricing or technical errors.

Promotional offers may be subject to separate terms, eligibility requirements, exclusions, expiration dates, or usage limits. If promotional terms conflict with these Terms, the specific promotional terms will apply to that promotion.

Applicable sales taxes, if any, may be calculated and displayed at checkout based on the delivery destination, information available to Shopify or our payment providers, and our applicable tax settings.

Orders are fulfilled from outside the destination country.

Orders shipped to the United States, Canada, or Mexico may be subject to customs procedures, import duties, taxes, brokerage fees, handling charges, or other government-imposed fees.

Any charges collected directly by NAP BOUND will be displayed at checkout.

Charges not collected at checkout may be assessed by the destination country’s customs authority, carrier, or another responsible organization.

Customers should contact NAP BOUND before paying an unexpected import duty, customs charge, or government-imposed fee so that we can review the circumstances and determine whether assistance or another reasonable resolution is available.

NAP BOUND does not guarantee reimbursement of an unexpected charge paid without first giving us a reasonable opportunity to review it.

You agree to provide accurate and complete purchase, billing, payment, and account information.

You represent and warrant that:

1. the payment information you provide is accurate and complete;
2. you are authorized to use the selected payment method;
3. charges submitted through the selected payment method will be honored; and
4. you will pay all charges clearly disclosed and accepted at checkout.

SECTION 6 — PAYMENT METHODS AND PAYMENT PROCESSING

Available payment methods are displayed at checkout and may change from time to time.

We do not guarantee that a particular payment method, card network, digital wallet, payment provider, or accelerated checkout option will always be available.

Payments may be processed by independent third-party payment-service providers.

Your use of a payment method may also be subject to the provider’s own terms, privacy policy, verification procedures, fraud screening, and service availability.

We do not directly control a payment provider’s authorization decision. A payment may be declined, held, reviewed, reversed, or restricted by the relevant provider.

An order will not be accepted or fulfilled unless payment is successfully authorized or otherwise confirmed.

You must not attempt to complete a transaction using stolen, unauthorized, fraudulent, or unlawfully obtained payment credentials.

SECTION 7 — ORDER PROCESSING, SHIPPING, AND DELIVERY

Orders are normally processed within one to two business days after successful payment confirmation.

Orders placed on weekends, public holidays, or during high-volume periods may require additional processing time.

Our current estimated standard delivery time to eligible addresses in the United States, Canada, and Mexico is approximately 10 to 15 business days after shipment.

Remote but eligible delivery locations may require approximately three to five additional business days.

Processing and delivery timeframes are estimates and are not guaranteed arrival dates.

Delays may occur because of:

• carrier operations;
• customs processing;
• weather;
• transportation disruptions;
• public holidays;
• incorrect or incomplete addresses;
• security inspections;
• government restrictions;
• labor disruptions;
• force majeure events;
• other circumstances outside our reasonable control.

If we are unable to ship an order within the stated processing timeframe, we will notify the customer and, where required by applicable law, provide the option to accept the delay or cancel the unshipped order for a refund.

Tracking information is normally provided after shipment. Tracking updates may not appear immediately after the package is handed to the shipping provider.

We currently ship only to eligible physical street addresses in the United States, Canada, and Mexico for which a shipping method is displayed at checkout.

United States

We currently ship to eligible physical street addresses in:

• the 48 contiguous United States;
• Alaska.

We do not currently ship to:

• Hawaii;
• Washington, D.C.;
• Puerto Rico;
• Guam;
• the United States Virgin Islands;
• American Samoa;
• the Northern Mariana Islands;
• other United States territories;
• P.O. Box addresses;
• APO addresses;
• FPO addresses;
• DPO addresses;
• military or diplomatic addresses;
• unsupported remote or non-physical delivery addresses.

Canada and Mexico

For Canada and Mexico, we ship only to eligible physical street addresses where a shipping method is displayed at checkout.

We do not ship to:

• P.O. Boxes;
• military addresses;
• diplomatic addresses;
• unsupported remote or non-physical delivery addresses.

Customers must provide a complete, accurate, and deliverable physical street address.

Orders submitted with an unsupported, incomplete, invalid, or undeliverable address may be placed on hold, canceled, returned, or refunded to the original payment method.

We reserve the right to cancel and refund an order if we or the applicable carrier cannot reasonably deliver to the supplied address.

Additional shipping terms, shipping rates, destination restrictions, tracking rules, and customs information are provided in our Shipping Policy.

SECTION 8 — LOST, DELAYED, OR DELIVERED-BUT-NOT-RECEIVED ORDERS

If tracking indicates that an order is materially delayed, lost, or otherwise affected by a delivery problem, please contact us so that we can open an investigation with the applicable logistics provider.

Customers must cooperate with reasonable investigation requirements, which may include:

• confirming the complete delivery address;
• checking with household members or neighbors;
• checking mailrooms, parcel lockers, reception desks, or other delivery locations;
• contacting the local delivery carrier;
• providing written statements or other information requested by the carrier.

If an investigation confirms that the loss or non-delivery resulted from an error by NAP BOUND or the shipping provider, we will generally offer the customer a replacement shipment or refund, subject to product availability and applicable law.

If the delivery problem resulted from circumstances attributable to the customer, including an incorrect address, refusal of delivery, failure to collect the parcel, failure to respond to the carrier, unauthorized redirection, or another customer-caused issue, we may decline a refund or replacement except where required by applicable law.

If tracking shows that an order was delivered but the customer states that it was not received, we will review the carrier’s delivery records and other available evidence before deciding the appropriate resolution.

A tracking status of “delivered” does not automatically guarantee a refund or replacement.

Customers may also be asked to contact the local delivery carrier to obtain additional delivery information.

Additional investigation procedures and delivery terms are provided in our Shipping Policy.

SECTION 9 — RETURNS, REFUNDS, AND EXCHANGES

Return and refund requests are governed by our Return and Refund Policy.

Unless otherwise stated in that policy, customers must contact us within seven calendar days after confirmed delivery to request a return.

Submitting a return request within seven calendar days does not automatically mean that the return has been approved.

To qualify for a return, a product must generally be:

• unworn, except for a brief indoor fitting to confirm size;
• unwashed;
• not slept in or worn for an extended period;
• unaltered;
• in substantially the same condition in which it was received;
• returned with the original tags attached;
• returned with the original packaging where reasonably possible;
• free from odors, stains, cosmetic marks, pet hair, damage, and signs of use;
• suitable for resale.

We reserve the right to reject a return or reduce a refund where the returned product does not meet the applicable return conditions, except where prohibited by law.

For returns based on personal preference, incorrect size selection, or other non-defective reasons, the customer is generally responsible for approved return shipping costs.

If we confirm that an item is defective, damaged before delivery, materially different from its description, incorrectly shipped, or missing because of our error, NAP BOUND will provide an appropriate resolution in accordance with our Return and Refund Policy.

The approved return destination will be provided after the return request has been reviewed.

Customers must not send products to any address without written return authorization and return instructions from NAP BOUND.

Products returned without authorization may be:

• refused;
• delayed;
• lost;
• returned to the sender;
• unable to be processed until recovered and verified.

If an unauthorized return is ultimately received at the correct return destination and otherwise qualifies for a refund, the eligible product amount may still be processed.

However, unauthorized shipping expenses, redirection fees, address-correction fees, and other costs caused by failure to follow the return instructions will not normally be reimbursed.

Depending on the product value, condition, defect, shipping cost, and other circumstances, we may determine that a physical return is not required before issuing an approved refund, replacement, partial refund, or another agreed resolution.

We do not provide direct product exchanges.

A customer who wants a different size, color, style, or product should complete an approved return and place a new order.

Approved refunds will be processed in accordance with our Return and Refund Policy.

After NAP BOUND initiates a refund, the customer’s bank, card issuer, digital wallet, or payment provider may require additional time to process and post the funds.

Products that have been worn beyond a brief indoor fitting, slept in, washed, used, damaged after delivery, altered, contaminated, returned without required tags, or otherwise made unsuitable for resale are not eligible for non-defective returns unless required by applicable law.

Customized, personalized, made-to-order products and products clearly marked as Final Sale may not be eligible for non-defective returns where the restriction is clearly disclosed before purchase and permitted by applicable law.

Nothing in this section limits mandatory consumer rights that cannot lawfully be excluded.

SECTION 10 — INTELLECTUAL PROPERTY

The Services and their contents, including trademarks, brand names, product designs, textile patterns, photographs, graphics, text, videos, audio, logos, page layouts, product descriptions, and other materials, are owned by or licensed to NAP BOUND, OCEANSTAR (QINGDAO) SUPPLY CHAIN CO., LTD., or the applicable rights holder.

These materials are protected by applicable trademark, copyright, design, unfair-competition, and other intellectual-property laws.

You may access and use the Services only for lawful, personal, and non-commercial purposes.

Without our prior written permission, you must not:

• copy, reproduce, republish, distribute, or commercially exploit our content;
• modify or create derivative works from our product designs, patterns, photographs, videos, or written materials;
• use our trademarks, logos, brand name, or product images to suggest sponsorship, affiliation, or authorization;
• scrape, download, collect, or systematically extract website content;
• use our content to create counterfeit, confusingly similar, or unauthorized products;
• remove intellectual-property notices from our content.

NAP BOUND names, logos, product names, designs, and slogans are trademarks or brand assets owned by or licensed to us.

Shopify’s names, trademarks, and logos belong to Shopify or its applicable affiliates.

No provision in these Terms grants you ownership of or a license to our intellectual property except for the limited right to access the Services for personal use.

SECTION 11 — OPTIONAL AND THIRD-PARTY TOOLS

We may provide access to tools, applications, integrations, or features made available by third parties.

We do not necessarily control, monitor, or independently verify those third-party services.

Access to optional third-party tools is provided on an “as available” basis and may be subject to separate third-party terms and privacy policies.

You are responsible for reviewing and accepting any applicable third-party terms before using those tools.

To the extent permitted by law, we are not responsible for damage arising solely from a third-party service that is outside our reasonable control.

We may add, change, suspend, or discontinue optional features at any time.

SECTION 12 — THIRD-PARTY LINKS

The Services may contain links to websites, applications, social-media accounts, payment services, logistics providers, or other resources operated by third parties.

We are not responsible for examining or guaranteeing the accuracy, safety, availability, content, policies, or practices of third-party websites.

If you leave our Services to access a third-party website, you do so at your own discretion.

Any transaction directly between you and a third party may be governed by that third party’s terms.

Questions or complaints concerning a third party’s independent products or services should be directed to that third party, unless the issue concerns an order placed directly with NAP BOUND.

SECTION 13 — RELATIONSHIP WITH SHOPIFY

The NAP BOUND Official Store is powered by Shopify, which provides the e-commerce platform used to make the Services available.

However, purchases made through our online store are transactions directly between the customer and OCEANSTAR (QINGDAO) SUPPLY CHAIN CO., LTD., operating under the NAP BOUND brand.

Shopify is not the seller of NAP BOUND products and is not responsible for product quality, order fulfillment, delivery, returns, refunds, customer service, or other obligations arising directly from a purchase from NAP BOUND.

Nothing in this section excludes responsibility that cannot lawfully be excluded.

SECTION 14 — PRIVACY AND PERSONAL INFORMATION

Personal information collected through the Services is handled in accordance with our Privacy Policy.

Because the Services are hosted by Shopify and use third-party providers, certain information may be collected, processed, stored, or transferred by Shopify and other service providers for purposes including:

• operating the website;
• processing payments;
• fulfilling orders;
• preventing fraud;
• providing customer support;
• analyzing website performance;
• complying with legal obligations.

Information may be processed in countries other than the country in which the customer resides, subject to applicable legal safeguards.

By using the Services, you acknowledge that you have reviewed our Privacy Policy and understand that relevant information may be shared with service providers as reasonably necessary to complete transactions and provide the Services.

SECTION 15 — CUSTOMER REVIEWS, PHOTOGRAPHS, VIDEOS, AND FEEDBACK

Customers may be permitted to submit reviews, ratings, photographs, videos, suggestions, questions, comments, or other content, collectively referred to as “Feedback.”

By submitting Feedback, you represent and warrant that:

1. you own the content or have permission to submit it;
2. the content is accurate and based on a genuine experience where represented as such;
3. the content does not violate another person’s intellectual-property, privacy, publicity, or other rights;
4. the content does not contain malicious software or harmful code; and
5. the content complies with applicable law and these Terms.

Feedback must not contain content that is:

• discriminatory or hateful based on race, ethnicity, nationality, religion, gender, disability, sexual orientation, or another protected characteristic;
• threatening, intimidating, harassing, abusive, defamatory, or violent;
• obscene, pornographic, or sexually exploitative;
• fraudulent, misleading, or impersonating another person;
• unrelated spam, advertising, or solicitation;
• unlawful or infringing.

By submitting Feedback, you grant NAP BOUND and OCEANSTAR (QINGDAO) SUPPLY CHAIN CO., LTD. a worldwide, perpetual, non-exclusive, royalty-free, transferable, and sublicensable license to use, reproduce, edit, adapt, translate, crop, resize, publish, display, distribute, promote, and otherwise use that Feedback in connection with NAP BOUND.

This license includes use on our website, product pages, organic social-media accounts, emails, and other NAP BOUND promotional materials, subject to applicable law.

We will obtain separate consent before using customer-identifying Feedback, photographs, or videos in paid advertising where required by applicable law.

You retain any ownership rights you otherwise hold in your Feedback.

We will not publish or disclose non-public personal information associated with Feedback, including a customer’s shipping address, billing address, telephone number, email address, payment information, or full legal name, unless:

• the customer has separately and expressly authorized that disclosure;
• the customer has already intentionally made the information public as part of the submitted content; or
• disclosure is required by applicable law.

Where appropriate, Feedback may be displayed using a nickname, initials, or another limited identifier.

If submitted content visibly identifies the customer, such as through a photograph or video showing the customer’s face, the license above permits us to use the visible content as submitted or reasonably edited, but does not permit us to associate it with unrelated non-public personal information.

We may moderate, reject, remove, edit, or restrict Feedback that violates these Terms or applicable law.

We are not obligated to publish or respond to every submission.

SECTION 16 — ERRORS, INACCURACIES, AND OMISSIONS

The Services may occasionally contain typographical errors, inaccurate information, outdated information, or omissions relating to product descriptions, prices, discounts, availability, shipping charges, delivery estimates, or promotions.

We reserve the right to correct errors, update information, or cancel an affected order where reasonably necessary.

If we identify a material pricing error after an order is placed, we may contact the customer and offer the choice of confirming the corrected price or canceling the affected order for a refund.

Nothing in this section permits us to avoid obligations that cannot lawfully be excluded.

SECTION 17 — PROHIBITED USES

You may use the Services only for lawful purposes.

You must not use the Services to:

• violate any applicable law or regulation;
• infringe intellectual property or other legal rights;
• submit false, fraudulent, or misleading information;
• impersonate another person or organization;
• harass, threaten, abuse, discriminate against, or harm another person;
• upload viruses, malware, malicious code, or harmful content;
• interfere with website operation, security, or access controls;
• scrape, crawl, copy, or systematically collect website content without authorization;
• collect another person’s personal information without authorization;
• conduct unauthorized resale, counterfeit activity, payment fraud, phishing, spam, or other unlawful conduct;
• place orders using unauthorized payment information;
• attempt to circumvent purchase limits, account restrictions, fraud screening, or security controls.

We may suspend or terminate access to the Services if we reasonably determine that these Terms have been violated.

SECTION 18 — TERMINATION

You may stop using the Services at any time.

We may suspend or terminate your access to some or all of the Services where reasonably necessary because of:

• a material violation of these Terms;
• suspected fraud or unlawful activity;
• threats to website or payment security;
• misuse of customer accounts;
• legal or regulatory requirements;
• discontinuation of the Services.

Termination does not affect rights, obligations, payments, liabilities, or remedies that arose before termination.

Sections concerning payments, intellectual property, Feedback, disclaimers, limitations of liability, indemnification, applicable law, and dispute resolution will survive termination to the extent applicable.

SECTION 19 — DISCLAIMER OF WARRANTIES

We make reasonable efforts to maintain the availability, accuracy, and security of the Services.

However, to the fullest extent permitted by law, the Services are provided on an “as available” basis.

We do not guarantee that:

• access will always be uninterrupted;
• every website error will be corrected immediately;
• every feature or payment method will always remain available;
• all information will be free from minor errors or delays;
• the Services will meet every individual expectation.

Products are subject to any warranties and consumer rights required by applicable law and any express written commitments stated on the relevant product page.

Nothing in these Terms excludes statutory warranties, remedies, or consumer rights that cannot lawfully be excluded.

SECTION 20 — LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, NAP BOUND and OCEANSTAR (QINGDAO) SUPPLY CHAIN CO., LTD. will not be liable for indirect, incidental, special, punitive, exemplary, or consequential damages arising from use of the Services, including lost profits, lost business opportunities, lost data, or similar losses.

This limitation does not apply to liability that cannot lawfully be limited or excluded, including liability arising from fraud, intentional misconduct, gross negligence where applicable, death or personal injury caused by negligence where exclusion is prohibited, or mandatory consumer-protection rights.

Where liability may lawfully be limited, our total liability arising from a particular order will generally not exceed the amount paid by the customer for the product or order giving rise to the claim.

The limitations in this section apply only to the fullest extent permitted by applicable law.

SECTION 21 — INDEMNIFICATION

To the extent permitted by law, you agree to indemnify and hold harmless NAP BOUND, OCEANSTAR (QINGDAO) SUPPLY CHAIN CO., LTD., and our affiliates, directors, officers, employees, contractors, licensors, and service providers from third-party claims, losses, liabilities, and reasonable costs arising directly from:

1. your material breach of these Terms;
2. your unlawful use of the Services;
3. your infringement of a third party’s rights; or
4. fraudulent or unauthorized activity conducted through your account.

This obligation will not apply to the extent a claim was caused by our own breach, negligence, unlawful conduct, or another matter for which liability cannot lawfully be excluded.

SECTION 22 — SEVERABILITY

If any provision of these Terms is determined to be unlawful, void, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed to the minimum extent necessary.

The remaining provisions will continue in effect.

SECTION 23 — WAIVER AND ENTIRE AGREEMENT

A failure or delay by us in exercising a right under these Terms does not constitute a waiver of that right.

These Terms, together with our Privacy Policy, Shipping Policy, Return and Refund Policy, product-specific conditions, and other policies expressly incorporated into these Terms, constitute the agreement governing use of the Services.

If a specific product page or promotion contains additional terms, those terms will apply to that product or promotion.

If there is a direct conflict, the more specific terms will govern to the extent of the conflict.

SECTION 24 — ASSIGNMENT

You may not transfer or assign your rights or obligations under these Terms without our prior written consent.

We may transfer or assign our rights and obligations in connection with a merger, reorganization, sale of business assets, corporate restructuring, or transfer of the NAP BOUND business, subject to applicable law.

Any transfer will not reduce mandatory consumer rights relating to an existing order.

SECTION 25 — APPLICABLE LAW AND DISPUTE RESOLUTION

These Terms are governed by applicable law.

Nothing in these Terms limits any mandatory consumer rights available to a customer under laws that cannot lawfully be excluded or waived.

If a question, complaint, or dispute arises, the customer should first contact NAP BOUND customer service.

Both parties agree to make reasonable, good-faith efforts to resolve the matter through direct communication, including an appropriate refund, replacement, return, compensation, or another commercially reasonable solution where applicable.

If a dispute cannot be resolved informally, it may be submitted to a court, regulator, or other competent authority having jurisdiction under applicable law.

Nothing in this section prevents either party from seeking urgent legal relief concerning intellectual-property infringement, fraud, misuse of confidential information, or another matter requiring immediate protection.

SECTION 26 — FORCE MAJEURE

We will not be responsible for a delay or failure caused by events beyond our reasonable control, including:

• natural disasters;
• severe weather;
• war;
• civil unrest;
• epidemics;
• government measures;
• customs restrictions;
• trade restrictions;
• carrier disruptions;
• labor disputes;
• power failures;
• telecommunications failures;
• cyberattacks;
• transportation interruptions.

Where such an event affects an order, we will make reasonable efforts to communicate with the customer and provide an appropriate solution based on the circumstances and applicable law.

SECTION 27 — CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes in our Services, products, business practices, payment methods, legal obligations, or operational requirements.

The current version will be made available on the NAP BOUND Official Store.

Material changes will take effect on the date stated in the updated Terms or as otherwise required by applicable law.

Changes will not retroactively reduce rights that have already arisen under an accepted order unless permitted by applicable law.

Continued use of the Services after updated Terms take effect constitutes acceptance of the updated Terms to the extent permitted by applicable law.

SECTION 28 — CONTACT INFORMATION

Questions concerning these Terms, orders, products, payments, shipping, returns, or customer service may be directed to:

Brand:
NAP BOUND

Store Name:
NAP BOUND Official Store

Legal Business Name:
OCEANSTAR (QINGDAO) SUPPLY CHAIN CO., LTD.

Customer Service Email:
selinacax@163.com

WhatsApp Messaging Only:
+1 (786) 825-8247

The WhatsApp number above is available for text-based messages only and does not accept ordinary voice calls or SMS messages.

Formal return requests, privacy requests, claims, and supporting documents should be submitted by email.

Website:
https://www.napbound.com/

Customer inquiries are generally answered within one to two business days.

Customers must not send products to any company, office, warehouse, or other address without first receiving written return authorization and return instructions from NAP BOUND.

Additional business and contact details are available in our Contact Information and Legal Notice.