Refund policy
Effective Date: July 1, 2026
This Return and Refund Policy applies to eligible products purchased directly from the NAP BOUND Official Store at:
Please review this policy before placing an order.
This policy provides NAP BOUND’s standard voluntary return terms and does not limit any mandatory consumer rights or remedies available under applicable law.
1. RETURN REQUEST PERIOD
Customers may request a return within seven calendar days after confirmed delivery.
If an order is delivered in multiple shipments, the seven-calendar-day return period begins when the final item in the order is marked as delivered by the carrier.
The return period includes weekends and public holidays and is not automatically extended if the final day falls on a weekend or public holiday.
Submitting a return request within seven calendar days does not automatically mean that the return has been approved. All return requests are subject to review under this policy.
Requests submitted after the applicable return period may be declined, except where otherwise required by applicable law.
2. RETURN ELIGIBILITY
To qualify for a return, the product must generally be:
- unworn, except for a brief indoor fitting to confirm size;
- unwashed;
- not slept in or worn for an extended period;
- unaltered;
- in substantially the same condition in which it was received;
- returned with the original tags attached;
- free from stains, makeup, deodorant marks, perfume, odors, pet hair, dirt, damage, or other signs of use;
- suitable for resale.
Customers should retain the original packaging whenever reasonably possible. Missing original packaging alone will not necessarily make a return ineligible, provided that the product otherwise meets the return conditions and is safely packaged for return.
Whether a product remains suitable for resale will be determined based on its actual condition.
Customers may be required to provide an order number, receipt, order confirmation, or other proof of purchase.
3. HOW TO REQUEST A RETURN
Formal return requests must be submitted by email to:
WhatsApp may be used for general questions, but a message sent only through WhatsApp does not constitute a formal return request.
Every return request must include:
- the order number;
- the purchaser’s name or email address;
- the product being returned;
- the reason for the return;
- clear photographs of the complete product;
- clear photographs showing the original tags;
- clear photographs of the product packaging.
Additional photographs, measurements, shipping-label photographs, or a short video may be required depending on the reason for the request.
Customer inquiries are generally answered within one to two business days.
Do not send a product back before receiving written return authorization and return instructions from NAP BOUND.
4. DAMAGED, DEFECTIVE, WRONG, OR MISSING ITEMS
Please inspect your order promptly after delivery.
Shipping damage, an incorrect item, or a missing item should be reported within 72 hours after confirmed delivery whenever reasonably possible.
A report submitted after 72 hours, but within the general seven-calendar-day return request period, may still be reviewed based on the available evidence and the circumstances of the order.
Other suspected product defects must be reported within the general seven-calendar-day return request period.
To review the issue, we may require:
- photographs of the affected product;
- photographs of the outer packaging;
- photographs of the shipping label;
- photographs showing all items received;
- a short video demonstrating the issue;
- product measurements or other relevant evidence.
Customers should not discard the affected product, tags, or packaging until NAP BOUND confirms in writing that they are no longer required.
Providing evidence does not automatically guarantee a refund or replacement. Each request will be reviewed based on the available information and the circumstances of the order.
5. SIZE-RELATED RETURNS
If the customer selected the wrong size or the product does not fit according to personal preference, the return will generally be treated as a non-defective return.
The customer will be responsible for approved return shipping costs, and the original shipping charge will not be refunded.
If the product’s actual measurements materially differ from the size chart or product information published on our website, the issue may be reviewed as a product-description or quality issue.
We may require clear photographs showing the product measurements and the measuring method used.
Minor differences within reasonable garment-manufacturing tolerances are not necessarily considered defects.
6. RETURN AUTHORIZATION AND RETURN DESTINATION
All returns require written authorization from NAP BOUND before shipment.
The approved return destination will be provided after the return request has been reviewed.
Customers must not send products to any address without written return authorization and return instructions from NAP BOUND.
Publicly displayed business, office, mailing, or contact addresses are not automatically authorized return addresses.
After receiving written return authorization and return instructions, the customer must hand the return package to the carrier within seven calendar days and provide a valid tracking number.
If the product is not shipped within this period, the return authorization may expire. A new request may be reviewed, but approval is not guaranteed.
Products sent without authorization or to an incorrect address may be:
- refused;
- delayed;
- lost;
- returned to the sender;
- unable to be processed until the product is recovered and verified.
If an unauthorized return is ultimately received at the correct return destination and the product otherwise meets the return conditions, NAP BOUND may still process the eligible refund.
However, NAP BOUND does not guarantee reimbursement of unauthorized shipping expenses, redirection fees, address-correction fees, or other costs caused by failure to follow the return instructions.
7. RETURN SHIPPING COSTS AND TRANSPORTATION RISK
Non-defective returns
For returns based on reasons such as:
- choosing the wrong size;
- changing your mind;
- personal preference;
- not liking the color or style;
- the product not meeting personal expectations while materially matching its description;
the customer is responsible for arranging and paying for return shipping.
The customer must use a reliable, trackable shipping service and retain the receipt and tracking information until the return and refund process has been completed.
For non-defective returns, the risk of loss or damage remains with the customer until the package is delivered to the approved return destination.
Original shipping charges and return shipping charges are not refundable for non-defective returns.
NAP BOUND does not charge a separate restocking fee.
Confirmed quality or fulfillment issues
If NAP BOUND confirms a product defect, shipping damage, incorrect item, or missing item caused by us or the applicable shipping provider, we will provide an appropriate resolution.
Before returning a confirmed defective or incorrect product, the customer must obtain written approval for the carrier, shipping method, and estimated cost.
Customers must not purchase an unusually expensive shipping service and expect reimbursement without prior written approval.
Depending on the circumstances, NAP BOUND may:
- provide a prepaid return label where available;
- designate an approved carrier or shipping method;
- reimburse reasonable, pre-approved return shipping costs;
- determine that no physical return is required.
Where the customer follows a prepaid label or specific shipping instructions provided by NAP BOUND, responsibility for the return shipment will be handled according to the approved arrangement and applicable carrier terms.
8. RESOLUTIONS FOR CONFIRMED QUALITY OR FULFILLMENT ISSUES
For confirmed product defects, shipping damage, wrong items, or missing items, the available resolution may include:
- a replacement;
- a full refund;
- a partial refund;
- reimbursement of reasonable approved shipping expenses;
- another solution agreed upon with the customer.
A partial refund may be offered where the issue is minor and the customer agrees to keep the product.
A partial refund or alternative resolution will not be imposed where a full refund is required by applicable law.
If a full refund is approved because of a confirmed defect, shipping damage, wrong item, or missing item caused by NAP BOUND or the applicable shipping provider, the refund may also include the original standard shipping charge paid for the affected order or item, where applicable.
Any expedited shipping surcharge, optional delivery fee, or other additional service fee will be reviewed based on the circumstances and applicable law.
9. RETURN INSPECTION AND LOSS OF VALUE
After an approved return is delivered to the authorized return destination, NAP BOUND will generally inspect the product and notify the customer of the decision within three to five business days.
The inspection may consider:
- whether the correct product was returned;
- the condition of the product;
- whether the tags remain attached;
- whether the product has been worn, washed, slept in, altered, stained, contaminated, damaged, or heavily scented;
- whether all included components were returned;
- whether the product was packaged adequately;
- whether the return instructions were followed.
If the customer has caused clear damage, contamination, alteration, missing components, or another measurable loss of value, the refund may be reasonably reduced to reflect that loss, to the extent permitted by applicable law.
If the product no longer satisfies the return conditions or cannot reasonably be resold, the return may be rejected.
NAP BOUND will explain the basis for a reduced or rejected refund where reasonably appropriate.
10. REFUND AMOUNT AND METHOD
For an approved non-defective return, the refund normally covers the eligible product amount paid by the customer.
The following amounts are generally not refundable for non-defective returns:
- original shipping charges;
- return shipping charges;
- expedited shipping charges;
- optional delivery services;
- unauthorized return expenses.
Approved refunds will generally be issued to the original payment method used for the order.
We do not normally issue refunds by:
- cash;
- check;
- unrelated bank transfer;
- payment to a different card or account.
Where available and expressly agreed to by the customer, we may offer:
- store credit;
- a discount;
- a partial refund;
- another reasonable form of compensation.
The customer is not required to accept store credit instead of a refund that is otherwise due.
11. REFUND PROCESSING TIME
Once a refund is approved, NAP BOUND will generally initiate the refund within seven business days.
For a physical return, the refund will normally be approved only after the product has been received and inspected.
Where NAP BOUND confirms that a physical return is not required, the refund may be approved after the claim and supporting evidence have been reviewed.
After the refund is issued, the customer’s bank, card issuer, digital wallet, or payment provider may require additional time to process and post the funds.
If the original payment method has expired, been canceled, or is otherwise unavailable, the customer should contact the relevant bank or payment provider for further assistance.
If more than 15 business days have passed since NAP BOUND confirmed that the refund was issued, contact:
Please include the order number and refund confirmation information.
12. PRODUCTS NOT ELIGIBLE FOR NON-DEFECTIVE RETURNS
The following products are not eligible for return based solely on personal preference, change of mind, or incorrect selection:
- products that have been worn beyond a brief indoor fitting;
- products that have been slept in;
- washed or altered products;
- stained, contaminated, damaged, or heavily scented products;
- products showing makeup, deodorant, perfume, pet hair, dirt, or signs of extended wear;
- products with removed, detached, damaged, or missing original tags;
- products returned after the approved deadlines;
- products sent without return authorization where the product cannot be recovered or verified;
- products clearly marked as Final Sale before purchase;
- products clearly identified before purchase as customized, personalized, or made to order.
Ordinary promotional or discounted products remain eligible under this policy unless they were clearly marked as Final Sale before purchase.
Customized, personalized, made-to-order, or Final Sale products may still qualify for an appropriate remedy if they arrive damaged, defective, incorrectly made, or incorrectly shipped.
Nothing in this section limits mandatory consumer rights that cannot lawfully be excluded.
13. NO-RETURN RESOLUTIONS FOR CERTAIN CONFIRMED ISSUES
Where a confirmed defect, damage, wrong item, or fulfillment error has occurred, NAP BOUND may determine that a physical return is not required because of the product value, return cost, location, or other practical considerations.
In that situation, we may provide:
- a refund;
- a replacement;
- a partial refund;
- another agreed resolution;
without requiring the product to be returned.
This applies only on a case-by-case basis to an approved quality, damage, wrong-item, or fulfillment claim.
It does not create a general right to keep a non-defective product while receiving a refund.
Customers must not discard, donate, alter, or otherwise dispose of the product until NAP BOUND confirms in writing that a return is not required.
14. EXCHANGES
NAP BOUND does not provide direct exchanges.
To obtain a different size, color, style, or product, the customer must complete an approved return and place a separate new order.
Approval of a return does not reserve inventory or guarantee that another size, color, or product will remain available.
15. REFUSED, UNCLAIMED, OR UNDELIVERABLE PACKAGES
If a package is refused, unclaimed, returned, delayed, or lost because of:
- an incorrect or incomplete address;
- failure to collect the package;
- failure to respond to the carrier;
- unauthorized redirection;
- another circumstance attributable to the customer;
any refund will be reviewed after the shipping investigation or return process is completed.
Actual non-refundable shipping, handling, redirection, carrier, or return costs may be deducted from an approved refund.
If the package or product cannot be recovered because of circumstances attributable to the customer, a refund may be declined, except where otherwise required by applicable law.
Additional details are provided in our Shipping Policy.
16. ORDER CANCELLATIONS
After an order has been confirmed, cancellation or amendment cannot be guaranteed.
Customers should contact us as soon as possible to request a cancellation or change.
Once an order has been shipped, it cannot be canceled.
After delivery, eligible products may be handled under this Return and Refund Policy.
Additional cancellation rules are set out in our Terms of Service.
17. FRAUD AND POLICY ABUSE
NAP BOUND may investigate or decline a return or refund request where there is reasonable evidence of fraud or policy abuse, including:
- false or altered evidence;
- returning a different product;
- intentional product damage;
- unauthorized payment activity;
- repeated misuse of the return process.
A valid request will not be rejected solely because the customer has previously exercised legitimate return or consumer rights.
18. CONTACT US
Formal return requests must be submitted by email:
NAP BOUND Customer Service
Email: selinacax@163.com
Website: https://www.napbound.com/
WhatsApp may be used for general questions, but formal return authorization will be issued through written customer-service communication.
Customer inquiries are generally answered within one to two business days.
Do not send any product to any address before receiving written return authorization and return instructions from NAP BOUND.