Privacy policy
Effective Date: July 1, 2026
This Privacy Policy explains how the NAP BOUND Official Store, operated by OCEANSTAR (QINGDAO) SUPPLY CHAIN CO., LTD. (“NAP BOUND,” “we,” “us,” or “our”), collects, uses, discloses, stores, and protects personal information when you visit, use, communicate with, subscribe to, or make a purchase through:
This Privacy Policy applies to our online store, customer accounts, checkout, email subscriptions, customer-service communications, online chat, product reviews, and related services, collectively referred to as the “Services.”
By accessing or using the Services, you acknowledge that you have reviewed this Privacy Policy.
1. PERSONAL INFORMATION WE COLLECT
The personal information we collect depends on how you interact with the Services.
We may collect the following categories of information.
Contact and identification information
This may include:
- name;
- billing address;
- shipping address;
- email address;
- telephone number;
- account username or similar identifiers.
Order and transaction information
This may include:
- products viewed, added to a cart, or purchased;
- order number;
- purchase history;
- returns, refunds, cancellations, and delivery information;
- discounts or promotional offers used;
- customer preferences associated with an order.
Payment information
Payments are processed by Shopify and independent payment-service providers.
Payment-related information may include:
- payment method;
- transaction amount;
- billing details;
- payment authorization or confirmation;
- limited card or account details supplied by the payment provider;
- fraud-screening information.
NAP BOUND does not ordinarily receive or store complete credit-card or debit-card numbers. Payment credentials are generally processed directly by the applicable payment-service provider.
Customer-account information
If you create an account, we may process:
- account login information;
- account preferences;
- saved addresses;
- order history;
- account security and authentication information.
Marketing subscription and communication information
When you subscribe to receive store updates, discounts, or other promotional communications, we may collect and maintain:
- your email address;
- marketing subscription status;
- subscription date and source;
- communication preferences;
- consent records;
- unsubscribe or opt-out records;
- information concerning the delivery and interaction with promotional emails where available.
Communications and customer-support information
When you contact us by email, Shopify Inbox, website chat, WhatsApp, social media, or another customer-service channel, we may collect the information you choose to provide, including:
- your name or contact details;
- order number;
- chat or message content;
- photographs, videos, or attachments;
- information required to investigate an order or customer-service issue.
Please do not submit complete payment-card numbers, account passwords, government identification numbers, or other unnecessary sensitive information through ordinary chat or email.
Product-review information
NAP BOUND uses Judge.me to collect, manage, verify, and display product reviews.
When you submit a review, we or Judge.me may process:
- your name, nickname, or display name;
- email address;
- star rating;
- review title and text;
- photographs or videos you upload;
- product and order information;
- information used to verify whether a review relates to a purchase;
- device, browser, and technical information associated with the submission.
Published reviews may be visible to the public.
We do not intentionally publish a reviewer’s non-public email address, telephone number, shipping address, billing address, payment information, or other non-public contact information.
If you include your face, full name, voice, location, or other identifying information in review content that you choose to make public, that information may be visible as part of the published review.
Device and usage information
When you use the Services, we and our service providers may automatically collect information such as:
- IP address;
- device type;
- browser type;
- operating system;
- network-connection information;
- Cookie and similar technology identifiers;
- pages viewed;
- links selected;
- searches performed;
- cart and checkout activity;
- date, time, duration, and manner of interaction with the Services;
- referring website or source.
Information from service providers and partners
We may receive information from:
- Shopify;
- payment processors;
- fraud-prevention providers;
- shipping and logistics providers;
- Judge.me;
- customer-support tools;
- email and marketing-service providers;
- analytics, security, hosting, and technical-service providers;
- other parties involved in completing a transaction or providing the Services.
2. HOW WE COLLECT PERSONAL INFORMATION
We may collect personal information:
- directly from you when you place an order, create an account, subscribe to promotional emails, submit a review, contact customer service, or otherwise provide information;
- automatically through Cookies, pixels, local storage, logs, software development kits, and similar technologies;
- from Shopify and applications integrated with our store;
- from payment, shipping, customer-support, review, marketing, fraud-prevention, and technical-service providers;
- from social-media platforms when you voluntarily communicate with us through those platforms;
- as otherwise permitted or required by applicable law.
Our social-media links to Instagram, Facebook, Pinterest, TikTok, and other platforms direct visitors to third-party services.
Those platforms process information under their own privacy policies.
3. HOW WE USE PERSONAL INFORMATION
We may use personal information for the following purposes.
Operating and providing the Services
This includes using information to:
- provide and operate our website;
- display products and product information;
- process and confirm orders;
- process payments;
- arrange fulfillment and delivery;
- provide tracking information;
- manage customer accounts;
- process returns and refunds;
- provide customer service;
- respond to questions and complaints;
- maintain transaction records.
Personalizing and improving the Services
We may use information to:
- remember preferences;
- improve website navigation and performance;
- understand how visitors use the Services;
- recommend relevant products;
- troubleshoot errors;
- improve products, services, and customer experience.
Promotional email communications
We may send promotional emails to customers who voluntarily subscribe to receive them.
These communications may include:
- store updates;
- new-product or new-arrival information;
- product news;
- promotional campaigns;
- discount offers;
- welcome discounts advertised at the time of subscription;
- other NAP BOUND news and offers.
We use marketing subscription status, communication preferences, consent records, and unsubscribe records to administer these communications and respect customer choices.
You may unsubscribe from promotional emails at any time by using the unsubscribe link included in an applicable email.
We currently do not operate a general promotional SMS or postal-mail marketing program.
If we introduce SMS, postal marketing, or another materially different marketing channel in the future, we will provide any notice and obtain any consent required by applicable law.
Product reviews and feedback
We may use information to:
- invite eligible customers to submit product reviews;
- collect and verify reviews;
- display ratings, review text, photographs, and videos;
- detect spam, fraudulent reviews, or misuse;
- respond to review-related privacy or moderation requests.
We may send post-purchase review-request emails through Judge.me to customers who are eligible to receive them based on their applicable communication preferences.
Recipients may use the unsubscribe option included in an applicable email to stop receiving further review requests.
We currently do not use SMS review requests or browser push-notification review requests.
If these practices materially change, we will update this Privacy Policy and obtain consent where required.
Customer and transactional communications
We may use contact information to send:
- order confirmations;
- payment and account notifications;
- shipping and delivery updates;
- return and refund communications;
- security or fraud alerts;
- customer-service responses;
- eligible post-purchase review invitations;
- legally required notices.
These transactional or service communications are separate from optional promotional emails.
Security and fraud prevention
We may use information to:
- authenticate accounts;
- prevent unauthorized transactions;
- detect and investigate fraud;
- protect customers, NAP BOUND, Shopify, payment providers, and other parties;
- enforce our policies;
- protect the security and integrity of the Services.
Legal and compliance purposes
We may use information to:
- comply with applicable laws, tax, accounting, customs, and record-keeping requirements;
- respond to lawful requests from courts, regulators, law-enforcement bodies, or government authorities;
- establish, exercise, or defend legal claims;
- investigate violations of our policies;
- protect legal rights, safety, and property.
4. COOKIES AND SIMILAR TECHNOLOGIES
We and our service providers, including Shopify, may use Cookies, pixels, software development kits, local storage, and similar technologies.
These technologies may be used to:
- keep the website and checkout functioning;
- remember preferences and cart contents;
- authenticate customer accounts;
- prevent fraud and improve security;
- measure website usage and performance;
- provide analytics;
- personalize content and experiences;
- measure email or marketing interactions where permitted;
- support advertising and other enhanced Shopify services where permitted.
Where required, our Cookie Banner allows visitors to accept, decline, or manage non-essential Cookie preferences.
Where Cookie-preference controls are available, visitors may review or change their available preferences through the controls provided on the store.
Rejecting non-essential Cookies may reduce personalization or limit certain non-essential features.
Necessary technologies may still be used to operate the website, process orders, maintain security, remember essential choices, and provide requested services.
5. SHOPIFY AND SHOPIFY NETWORK INTELLIGENCE
Our store is hosted by Shopify.
Shopify processes information about your access to and use of the Services to provide hosting, checkout, security, analytics, payment-related, customer-account, marketing-support, and other platform services.
Shopify Network Intelligence is currently enabled for our store.
Shopify may securely combine information about interactions with our store with information from interactions with Shopify and other Shopify merchants to provide enhanced services, including:
- improved products and personalization;
- improved store performance;
- fraud prevention and security;
- measurement and analytics;
- advertising optimization and targeting where permitted.
Other Shopify merchants cannot directly access NAP BOUND customer data through Shopify Network Intelligence.
Depending on your location, certain processing may be considered a “sale,” “sharing,” or use for “targeted advertising” under applicable privacy laws, even when no money is paid in exchange for the information.
Eligible visitors may exercise applicable opt-out rights through the Your Privacy Choices page available through our store.
Where supported, we also process valid Global Privacy Control signals as an opt-out request for the applicable browser or device.
You may separately learn about Shopify’s data practices and exercise rights relating to processing performed by Shopify through the:
- Shopify Consumer Privacy Policy;
- Shopify Privacy Portal.
6. HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information only as reasonably necessary for the purposes described in this Privacy Policy.
Shopify
We disclose information to Shopify to host and operate the store and provide platform, checkout, security, analytics, customer-account, marketing-support, and enhanced services.
Payment-service providers
We disclose transaction, identity, billing, and fraud-screening information to payment providers so that they can authorize, process, settle, refund, or investigate payments.
Shipping and fulfillment providers
We may disclose name, address, telephone number, email address, order contents, declared value, and other delivery information to:
- fulfillment providers;
- international shipping providers;
- customs intermediaries;
- final-mile carriers;
- delivery-investigation providers.
Judge.me
We may disclose relevant customer, product, order, and technical information to Judge.me for:
- review invitations;
- review collection;
- reviewer verification;
- displaying ratings and reviews;
- moderation and fraud prevention;
- review-related communications.
Email and marketing-service providers
We may disclose email addresses, subscription status, communication preferences, consent records, and related technical information to Shopify or another service provider used to:
- operate email-subscription forms;
- send welcome or promotional emails;
- provide advertised discount offers;
- process unsubscribe requests;
- maintain suppression or opt-out lists;
- measure communication delivery or performance where permitted.
Shopify Inbox and customer-support providers
We may disclose communications and related information to Shopify Inbox and other customer-support providers so that we can operate online chat, respond to customers, and maintain customer-service records.
Technical and professional providers
We may disclose information to vendors that provide:
- cloud hosting;
- website infrastructure;
- data storage;
- analytics;
- cybersecurity;
- fraud prevention;
- accounting;
- legal or compliance services.
At your direction or with your consent
We may disclose information when you request or authorize us to do so, such as when completing a payment, delivering an order, subscribing to communications, or using a third-party social-media link.
Legal, safety, and business purposes
We may disclose information:
- to comply with applicable law or valid legal process;
- to protect rights, safety, security, or property;
- to investigate fraud or misuse;
- in connection with a merger, restructuring, financing, acquisition, bankruptcy, or sale of business assets.
7. SALE, SHARING, AND TARGETED ADVERTISING
NAP BOUND does not sell personal information for money.
However, certain disclosures involving Shopify Network Intelligence, Cookies, analytics, advertising technologies, or business partners may be treated as a “sale” or “sharing” of personal information or as targeted advertising under certain privacy laws.
Where applicable, you may opt out by:
- using the Your Privacy Choices page available through our store;
- enabling a supported Global Privacy Control signal;
- contacting us using the information listed below.
We will not discriminate against you for exercising an applicable privacy right.
8. PUBLIC CONTENT AND PRODUCT REVIEWS
Product reviews, ratings, nicknames, photographs, and videos that you choose to submit for publication may be visible to other visitors.
Please do not include the following in public review content:
- shipping or billing addresses;
- telephone numbers;
- email addresses;
- payment details;
- order credentials;
- other confidential or unnecessary personal information.
NAP BOUND may moderate, reject, edit, restrict, or remove content in accordance with our Terms of Service and applicable law.
You may contact us to request correction, removal, or anonymization of review information, subject to identity verification and applicable legal requirements.
Use of review content for website, product-page, email, organic social-media, and other promotional purposes is governed by our Terms of Service.
Paid-advertising use of customer-identifying review photographs or videos will be subject to additional consent where required by applicable law.
9. DATA RETENTION
We retain personal information only for as long as reasonably necessary for purposes including:
- completing orders and transactions;
- maintaining customer accounts;
- providing customer service;
- administering returns, refunds, and delivery investigations;
- managing promotional email subscriptions and unsubscribe records;
- maintaining consent and communication-preference records;
- preventing fraud and protecting security;
- maintaining review and verification records;
- complying with tax, customs, accounting, and legal requirements;
- resolving disputes;
- enforcing agreements and policies.
Retention periods may vary according to the type of information, the nature of our relationship, and applicable legal requirements.
We may retain unsubscribe or suppression records as reasonably necessary to prevent sending communications that a recipient has opted out of receiving.
When information is no longer reasonably required, we may delete, anonymize, or securely restrict it.
10. DATA SECURITY
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.
However, no website, transmission, email system, or storage system can be guaranteed to be completely secure.
Customers are responsible for keeping account credentials confidential and should notify us if they suspect unauthorized account access.
Do not send highly sensitive information through ordinary email, social media, WhatsApp, or website chat unless we specifically request it through an appropriate secure method.
11. INTERNATIONAL DATA TRANSFERS
NAP BOUND operates internationally, and our service providers operate in multiple countries.
Personal information may therefore be transferred to, stored in, or processed in countries other than your country of residence, including locations where Shopify, Judge.me, payment providers, logistics providers, marketing providers, customer-support providers, or other service providers operate.
Privacy laws and government-access rules in those countries may differ from those in your country.
Where required, we and our service providers rely on recognized legal mechanisms or contractual protections for international transfers.
12. YOUR PRIVACY RIGHTS
Depending on where you live and subject to applicable exceptions, you may have rights to:
- request access to or information about personal information we hold;
- request correction or rectification;
- request deletion or cancellation;
- object to or restrict certain processing;
- withdraw consent where processing is based on consent;
- request a portable copy of certain information;
- opt out of sale, sharing, or targeted advertising;
- appeal a decision concerning a privacy request;
- submit a complaint to an applicable privacy or data-protection authority.
These rights are not absolute and may be limited where we must retain or use information to:
- complete a transaction;
- comply with legal obligations;
- prevent fraud;
- protect legal rights;
- maintain security;
- exercise another lawful exception.
How to submit a request
Submit a privacy request by email to:
Please write Privacy Request in the subject line and provide enough information for us to identify the relevant account, order, subscription, review, or interaction.
We may request additional information to verify your identity and protect your information from unauthorized disclosure, alteration, or deletion.
An authorized agent may submit a request where permitted by law, but we may require proof of authorization and direct identity verification.
We will respond within the timeframe required by applicable law.
13. COMMUNICATION PREFERENCES
You may stop receiving promotional emails, review-request emails, or other optional non-transactional communications by using the unsubscribe option included in the applicable communication.
Unsubscribing from promotional emails may not automatically unsubscribe you from Judge.me review-request emails if those communications are managed through a separate preference or unsubscribe process.
You may need to use the unsubscribe option provided in the relevant type of communication.
Even after unsubscribing from optional communications, we may continue to send transactional or service messages concerning:
- orders;
- payments;
- shipping;
- delivery;
- returns and refunds;
- account security;
- fraud prevention;
- legal or policy notices;
- responses to communications you initiate.
We may retain limited opt-out or suppression information to respect your communication preference.
14. DO NOT TRACK AND GLOBAL PRIVACY CONTROL
Where required and technically supported, we recognize Global Privacy Control signals through Shopify’s customer-privacy tools.
Other browser-based “Do Not Track” signals may not be recognized because there is not a universally accepted technical standard for those signals.
You may use our Cookie-preference controls and Your Privacy Choices page to manage available privacy options.
15. CHILDREN’S PRIVACY
The Services are intended for adults purchasing sleepwear and related products.
We do not knowingly collect personal information from children where parental or guardian consent is required by applicable law.
Our promotional email subscription is not intended for children who cannot legally provide the required consent.
If you believe a child has provided personal information without appropriate authorization, contact us so that we can review and, where appropriate, delete the information.
16. THIRD-PARTY WEBSITES AND SOCIAL MEDIA
The Services may contain links to Instagram, Facebook, Pinterest, TikTok, or other third-party websites and platforms.
When you leave our website, the third party’s privacy policy and terms apply.
NAP BOUND does not control and is not responsible for the independent privacy, security, or content practices of third-party platforms.
Information you voluntarily publish on public social-media pages may be visible and reused by other users under the relevant platform’s settings and policies.
17. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy to reflect changes in:
- legal requirements;
- Shopify settings;
- Shopify Network Intelligence;
- Cookie and consent practices;
- promotional email practices;
- discount or subscription programs;
- payment providers;
- applications;
- review collection;
- shipping and customer-support operations;
- other business practices.
We will publish the revised version on this page and update the effective or revision date as appropriate.
Where required by applicable law, we will provide additional notice of material changes.
18. CONTACT AND DATA CONTROLLER
The party responsible for the personal information described in this Privacy Policy is:
Brand Name:
NAP BOUND
Store Name:
NAP BOUND Official Store
Legal Business Name / Data Controller:
OCEANSTAR (QINGDAO) SUPPLY CHAIN CO., LTD.
Registered Business Address:
Room 804, Building 2, No. 58 Shandongtou Road, Laoshan District, Qingdao, Shandong, People’s Republic of China
Privacy and Customer-Service Email:
selinacax@163.com
WhatsApp Messaging Only:
+1 (786) 825-8247
The WhatsApp number above is available for text-based messages only and does not accept ordinary voice calls or SMS messages.
Formal privacy requests and supporting documents should be submitted by email.
Website:
https://www.napbound.com/
Customer inquiries are generally answered within one to two business days.