SHIPPING POLICY

Effective Date: July 1, 2026

This Shipping Policy applies to orders placed through the NAP BOUND Official Store at:

https://www.napbound.com/

Please review this policy before placing an order.

1. ORDER PROCESSING TIME

Orders are normally processed within one to two business days after payment has been successfully authorized or received.

Orders placed on weekends, public holidays, or during high-volume periods may require additional processing time.

Business days exclude Saturdays, Sundays, and applicable public holidays.

Order processing time is separate from the estimated delivery time.

If we are unable to ship an order within the stated processing timeframe, we will notify the customer and, where required by applicable law, provide the option to accept the delay or cancel the unshipped order for a refund.

2. FULFILLMENT LOCATION

Orders are fulfilled through our international shipping network and are dispatched from an overseas fulfillment location outside the destination country.

International shipments may be subject to customs processing, security inspections, carrier transfers, import procedures, and final-mile delivery arrangements.

3. SHIPPING DESTINATIONS

NAP BOUND currently ships to eligible physical street addresses in the United States, Canada, and Mexico.

A destination is eligible only when a shipping method is displayed after the complete delivery address is entered at checkout.

United States

We currently ship to eligible physical street addresses in:

• the 48 contiguous United States;
• Alaska.

We do not currently ship to:

• Hawaii;
• Washington, D.C.;
• Puerto Rico;
• Guam;
• the United States Virgin Islands;
• American Samoa;
• the Northern Mariana Islands;
• other United States territories;
• P.O. Box addresses;
• APO addresses;
• FPO addresses;
• DPO addresses;
• unsupported remote or non-physical delivery addresses.

Canada

We currently ship to eligible physical street addresses in all 13 Canadian provinces and territories where a shipping method is displayed at checkout.

We do not ship to:

• P.O. Boxes;
• military addresses;
• diplomatic addresses;
• unsupported remote or non-physical delivery addresses.

Mexico

We currently ship to eligible physical street addresses in Mexico’s 32 federal entities where a shipping method is displayed at checkout.

We do not ship to:

• P.O. Boxes;
• military addresses;
• diplomatic addresses;
• unsupported remote or non-physical delivery addresses.

If no shipping method appears at checkout, the address is not currently eligible for delivery.

4. SHIPPING RATES

All shipping thresholds and rates are stated in United States dollars.

Orders of USD 50.00 or more

Standard shipping: Free

Orders from USD 1.00 to USD 49.99

Standard shipping: USD 6.00

Eligibility for free shipping is generally determined using the eligible merchandise subtotal after applicable product or order discounts and before taxes.

The shipping fee displayed and accepted at checkout is the final shipping fee applicable to the order.

Shipping rates and free-shipping thresholds may change in the future. Any changes will apply only to orders placed after the updated rates are displayed at checkout.

5. ESTIMATED DELIVERY TIME

The estimated standard delivery time for eligible addresses in the United States, Canada, and Mexico is:

10–15 business days after shipment

This estimate does not include the one-to-two-business-day order processing period.

Remote but eligible delivery locations may require approximately three to five additional business days.

Delivery estimates are not guaranteed arrival dates.

Delays may occur because of:

• customs clearance;
• carrier processing;
• transportation disruptions;
• severe weather;
• public holidays;
• peak-season demand;
• security inspections;
• remote delivery locations;
• government measures;
• incomplete or inaccurate addresses;
• labor disruptions;
• other circumstances outside our reasonable control.

6. SHIPPING CARRIERS

The shipping carrier and delivery service are selected according to factors including:

• destination;
• package size and weight;
• product availability;
• service availability;
• delivery efficiency;
• operational requirements.

An international order may be transported by more than one carrier.

The carrier responsible for final delivery may be different from the carrier initially shown in the tracking information.

NAP BOUND does not guarantee that a particular shipping carrier will be used for an order.

7. TRACKING INFORMATION

Tracking information is normally provided after an order has been shipped.

Customers may receive tracking information by email, through the order-status page, or through another communication method associated with the order.

A tracking number may be created before the carrier completes its first physical scan. Tracking information may therefore not update immediately after the shipping confirmation is sent.

Customers should allow several business days for the first tracking update.

Customers are responsible for providing a valid email address and checking order notifications.

8. SPLIT SHIPMENTS

An order may occasionally be divided into multiple shipments because of:

• product availability;
• package-size or weight limitations;
• operational requirements;
• carrier requirements;
• different fulfillment schedules.

If an order is divided into multiple shipments, the customer may receive more than one tracking number, and the packages may arrive on different dates.

Unless otherwise displayed at checkout or agreed with the customer, NAP BOUND will not charge an additional shipping fee solely because an order is divided into multiple shipments.

9. SHIPPING ADDRESS REQUIREMENTS

Customers must provide a complete, accurate, and deliverable physical street address.

The delivery information should include, where applicable:

• recipient’s full name;
• street number and street name;
• apartment, suite, unit, or building number;
• city;
• state, province, territory, or region;
• postal or ZIP code;
• destination country;
• valid telephone number;
• valid email address.

NAP BOUND is not responsible for delays or delivery failures caused by incomplete, inaccurate, unsupported, or incorrectly formatted address information supplied by the customer.

10. ADDRESS CHANGES

Customers should review the delivery address carefully before completing checkout.

An address-change request may be submitted before shipment, but approval cannot be guaranteed.

Once an order has entered fulfillment or has been shipped, NAP BOUND may be unable to:

• change the delivery address;
• redirect the package;
• change the recipient;
• stop the shipment;
• cancel the order.

An address change or redirection offered by the carrier may be subject to additional fees and the carrier’s own rules.

11. UNSUPPORTED ADDRESSES

Orders submitted using an unsupported address may be placed on hold, canceled, refunded, or returned by the carrier.

Unsupported addresses include:

• P.O. Boxes;
• APO, FPO, and DPO addresses;
• military or diplomatic addresses;
• addresses in excluded destinations;
• incomplete addresses;
• addresses that cannot be verified;
• locations that the applicable carrier cannot service.

If an order is canceled before shipment because the address is unsupported, the applicable order amount will generally be refunded to the original payment method.

12. DELAYED SHIPMENTS

Customers may contact NAP BOUND to request a shipping investigation when:

• tracking information has not updated for at least seven consecutive calendar days; or
• the package has not arrived after the estimated delivery period has passed.

A lack of tracking updates does not necessarily mean that the package has been lost. International shipments may continue moving while awaiting customs processing, carrier transfer, or the next tracking scan.

NAP BOUND may ask the customer to allow additional reasonable time for the carrier to complete an investigation before a final resolution is issued.

13. LOST PACKAGES

If tracking information or a carrier investigation indicates that a package may be lost, NAP BOUND will open or assist with an investigation through the relevant shipping provider.

The customer may be required to provide:

• the order number;
• confirmation of the complete delivery address;
• a written non-receipt statement;
• identification or other documents required by the carrier;
• cooperation with the local carrier’s investigation.

If the investigation confirms that the package was lost because of an error by NAP BOUND or the shipping provider, we will generally provide an appropriate resolution, which may include:

• a replacement shipment;
• a refund;
• another solution agreed with the customer.

The resolution may depend on the investigation results, product availability, order value, and applicable law.

14. PACKAGES MARKED DELIVERED BUT NOT RECEIVED

If tracking shows that a package was delivered but the customer cannot locate it, the customer should contact NAP BOUND within 48 hours after the recorded delivery time.

Before contacting us, the customer should check:

• the front door and other entrances;
• the mailbox;
• parcel lockers;
• reception or front-desk areas;
• household members;
• neighbors;
• building management;
• safe locations that may have been used by the carrier.

The customer may also be asked to contact the local final-mile carrier.

NAP BOUND may review:

• tracking information;
• delivery confirmation;
• carrier records;
• GPS information;
• delivery photographs;
• signatures;
• other available evidence.

A tracking status of “delivered” does not automatically guarantee a refund or replacement.

If the investigation confirms that delivery failed because of an error by NAP BOUND or the carrier, we will provide an appropriate resolution.

15. REFUSED, UNCLAIMED, OR UNDELIVERABLE PACKAGES

A package may be returned, abandoned, delayed, or destroyed when:

• the customer refuses delivery;
• the address is incorrect or incomplete;
• the recipient cannot be contacted;
• the package is not collected;
• the customer does not cooperate with the carrier;
• an unauthorized redirection is requested;
• the destination is unsupported;
• local delivery requirements are not completed.

If a package is returned because of circumstances attributable to the customer, any refund will be reviewed after the package has been returned or the shipping investigation has been completed.

Actual and non-refundable costs may be deducted from an approved refund, including:

• original shipping costs;
• return shipping costs;
• carrier charges;
• address-correction charges;
• redirection charges;
• handling expenses.

If the package cannot be recovered because of circumstances attributable to the customer, a refund may be declined except where otherwise required by applicable law.

Additional refund terms are described in our Return and Refund Policy.

16. CUSTOMS, DUTIES, TAXES, AND IMPORT FEES

Product prices, shipping charges, discounts, and any taxes collected by NAP BOUND are displayed at checkout.

Orders shipped internationally may be subject to customs procedures, import duties, taxes, brokerage fees, handling charges, or other government-imposed fees.

Whether these charges apply may depend on:

• destination country;
• product classification;
• declared value;
• country of origin;
• customs regulations;
• tariff or tax changes;
• carrier or import method.

Charges collected by NAP BOUND will be displayed at checkout.

Unless NAP BOUND expressly confirms otherwise in writing, charges not collected at checkout may be assessed by the destination country’s customs authority, carrier, or another responsible organization.

The customer may be responsible for applicable charges that were not collected at checkout.

Customers should contact NAP BOUND before paying an unexpected import duty, customs charge, or government fee so that we can review the circumstances and determine whether assistance or another reasonable resolution is available.

NAP BOUND does not guarantee reimbursement of an unexpected charge paid without first giving us a reasonable opportunity to review it.

17. CUSTOMS DELAYS

Customs authorities may inspect, hold, delay, assess, or request additional information concerning a shipment.

NAP BOUND does not control customs processing times or customs decisions.

Customers may be required to provide information or cooperate with the carrier or customs authority to complete delivery.

Failure to provide information requested by the carrier or customs authority may result in delay, return, abandonment, or destruction of the shipment.

18. ORDER CANCELLATION AFTER SHIPMENT

Once an order has been shipped, it cannot normally be canceled.

If the customer no longer wants the product, the customer must receive the package and submit an eligible return request under our Return and Refund Policy.

Refusing delivery is not treated as an approved cancellation or authorized return.

Any refund associated with a refused shipment may be reduced by applicable non-refundable shipping and carrier costs.

19. FORCE MAJEURE

NAP BOUND is not responsible for delays or failure caused by circumstances beyond our reasonable control, including:

• natural disasters;
• severe weather;
• war or civil unrest;
• epidemics or public-health restrictions;
• government action;
• customs restrictions;
• tariff or trade measures;
• transportation interruptions;
• carrier disruptions;
• strikes or labor disputes;
• power or communications failures;
• cyber incidents;
• other force majeure events.

Where these circumstances materially affect an order, we will make reasonable efforts to communicate with the customer and provide an appropriate solution based on the circumstances and applicable law.

20. CONTACT US

For shipping, tracking, address, delay, loss, or delivery questions, contact:

NAP BOUND Customer Service
Email: selinacax@163.com
Website: https://www.napbound.com/

WhatsApp may be used for general questions, but formal claims and supporting evidence may need to be submitted by email.

Customer inquiries are generally answered within one to two business days.

Please include the order number and tracking number when contacting us.